Privacy Policy

Last Updated: 28 August 2025

Stewart Agency ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.stewartagency.com.au, and use our services. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. The Information We Collect

We may collect personal information in several ways. This includes information you provide to us directly when you fill out a contact form, book a call, or contact us, which may include your name, email address, phone number, and business name. To perform our database reactivation services, our clients also provide us with their databases of contacts. This may include personal information such as names, email addresses, and phone numbers of their past or present leads and customers, for which we act as a "data processor." Additionally, we may automatically collect usage data when you access our website, such as your IP address, browser type, and pages viewed.

2. How We Use Your Information

The information we collect is used to provide, operate, and maintain our services. We use it to communicate with you, respond to your inquiries, and send service-related information. For our clients, we use the data they provide to perform our database reactivation services using our AI systems. We may also use information for internal analytics to improve our website and for marketing and promotional purposes, subject to your right to opt-out.

3. Direct Marketing

We may use your personal information to send you promotional materials about our services. You may opt-out of receiving marketing communications from us at any time by contacting us at the details below or by using the unsubscribe link provided in the communication.

4. Disclosure of Your Information

We do not sell or trade your personal information. We may disclose your information to our clients by providing reports and results of our database reactivation campaigns for the database that they own. We may also disclose information to third-party service providers, such as GoHighLevel and Meta, who assist us in operating our business. Some of these third-party services may be located or store data overseas. By providing us with your personal information, you consent to this cross-border disclosure.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information and the information provided by our clients. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

6. Your Rights Regarding Your Information

Under the Australian Privacy Act, you have the right to access the personal information we hold about you and to correct any information that is inaccurate, out of date, or incomplete. You also have the right to complain if you believe we have breached the Australian Privacy Principles. To exercise these rights, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

William Stewart

Stewart Agency

Email: williams@stewartagency.com.au

Location: Albury, NSW, Australia

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